Question 1

How do I make a reservation?

Accepted Answer

Making a reservation is easy! Simply browse our properties, select your desired dates, and click "Book Now". You'll be guided through a secure checkout process where you can review your booking details and complete payment.

Question 2

Can I modify my reservation after booking?

Accepted Answer

Yes, you can modify your reservation up to 48 hours before check-in, subject to availability and any rate differences. Contact our support team or use your booking management link to make changes.

Question 3

What is your cancellation policy?

Accepted Answer

Our standard cancellation policy allows free cancellation up to 14 days before check-in. Cancellations within 14 days may be subject to fees. Some properties have different policies, which are clearly displayed during booking.

Question 4

What time is check-in and check-out?

Accepted Answer

Standard check-in time is 4:00 PM and check-out is 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional fees.

Question 5

How do I access the property?

Accepted Answer

Access instructions are sent 24-48 hours before your check-in date. Most properties use smart locks with unique access codes. Instructions will include the address, access code, parking information, and any special notes.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and in some cases, bank transfers. All payments are processed securely.

Question 7

Is there a security deposit required?

Accepted Answer

Most properties require a security deposit that is held temporarily and refunded within 7 business days after checkout, provided no damage is reported.

Question 8

Are linens and towels provided?

Accepted Answer

Yes! All properties are fully stocked with fresh linens, towels, and basic toiletries. Beds are made before your arrival so you can settle in comfortably.

Question 9

Is WiFi included?

Accepted Answer

Yes, complimentary high-speed WiFi is included at all our properties. Network name and password will be provided in your check-in instructions.

Question 10

What is your pet policy?

Accepted Answer

Pet policies vary by property. Pet-friendly properties are clearly marked in our listings. Additional pet fees and restrictions may apply. Please review the specific property listing for details.

Question 11

Is smoking allowed?

Accepted Answer

All our properties are strictly non-smoking. This includes e-cigarettes and vaping. Smoking may be permitted in designated outdoor areas at some properties.

Frequently Asked Questions

Booking & Reservations

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